Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Entilio ("Entilio," "we," "us," or "our") governing your use of the Entilio desktop application, our websites, and related services (together, the "Service"). Please read them carefully. By downloading, installing, or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Who can use Entilio

You must be at least 18 years old and able to form a binding contract to use the Service. By using Entilio, you represent that you meet this requirement and that any information you provide is accurate. If you use the Service on behalf of an organization, you represent that you're authorized to accept these Terms for it.

2. What Entilio does

Entilio is an email application that organizes your inbox around the people and companies you correspond with. It connects directly to your own email provider(s) using standard mail protocols (IMAP/SMTP), keeps a local cache of your mail on your device, and syncs a limited "relationship layer" — such as your contacts/entities, tags, to-dos, and a record of actions you take — to your Entilio account so it follows you across devices. Details of what is and isn't stored on our servers are described on our Security page, which is incorporated into these Terms by reference.

3. Your account and credentials

• You may need to create an Entilio account and to provide credentials for your third-party email accounts so the Service can connect to them on your behalf. You authorize us to access those accounts solely to provide the Service.
• You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us promptly at support@entilio.com if you suspect unauthorized use.
• You are responsible for complying with the terms of your own email providers (for example, Gmail, iCloud, or Outlook). Your access to those services is governed by their agreements, not ours.

4. Subscriptions, billing, and the free trial

• Free trial. New users may receive a 30-day free trial with no credit card required. We may modify or discontinue trials at any time.
• Paid plans. After the trial, continued use requires a paid subscription, billed monthly or annually at the prices shown at checkout and on our Pricing page. Payments are processed by our payment provider, Stripe; we do not store your full card details.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time through the app or the billing portal; cancellation takes effect at the end of the current period.
• No refunds. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods, unused time, or features you didn't use. The free trial is provided so you can evaluate the Service before paying.
• Price changes. We may change our prices; changes apply to future billing periods and we'll give you reasonable notice beforehand. Taxes may apply and are your responsibility.
• Lapsed subscriptions. If your subscription ends or payment fails, the Service may enter a limited or read-only state and certain features (such as sync and new automated actions) may stop.

5. Acceptable use

You agree not to:

• Use the Service for anything unlawful, or to send spam or other unsolicited or bulk messages;
• Violate the terms, policies, or rate limits of any email provider or third-party service you connect;
• Attempt to access accounts, data, or systems you're not authorized to access;
• Reverse-engineer, decompile, or attempt to extract source code from the Service, except to the extent this restriction is prohibited by law;
• Resell, sublicense, or commercially redistribute the Service without our written permission;
• Interfere with or disrupt the integrity or performance of the Service, or introduce malicious code.

6. Your content and data

As between you and us, you own your email and your data. You grant us a limited, non-exclusive license to host, process, transmit, and display your content and the relationship-layer data described above only as needed to operate and improve the Service and to provide it to you. We do not sell your personal data. Our handling of your information is described on our Security page and (where published) our Privacy Policy.

7. Third-party services

The Service works with third parties you choose or that we rely on — including your email providers and our payment processor. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them is subject to their own terms.

8. License to use the software

Subject to these Terms and your active subscription (or trial), we grant you a limited, revocable, non-exclusive, non-transferable license to install and use the Entilio application for your personal or internal business use. The Service may update itself automatically to deliver fixes and improvements. All rights not expressly granted are reserved.

9. Intellectual property

Entilio and its software, design, logos, and name are owned by us and protected by intellectual-property laws. These Terms don't transfer any ownership in the Service to you.

10. Availability and changes

We work hard to keep Entilio reliable, but we don't guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may add, change, suspend, or discontinue features at our discretion.

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that any data will be error-free or never lost. You are responsible for maintaining your own backups where appropriate.

12. Limitation of liability

To the maximum extent permitted by law, Entilio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

13. Indemnification

You agree to indemnify and hold Entilio harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service or your violation of these Terms or of any law or third-party rights.

14. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably need to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, and dispute resolution) will continue to apply.

15. Governing law

These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict-of-laws rules. Subject to the arbitration provisions below, you agree to the exclusive jurisdiction of the state and federal courts located in Arizona for any matter not subject to arbitration.

16. Dispute resolution; arbitration and class-action waiver

Please read this section carefully — it affects your legal rights.

• Informal resolution first. Before filing a claim, you agree to contact us at legal@entilio.com and try to resolve the dispute informally for at least 30 days.
• Binding arbitration. If we can't resolve it, you and Entilio agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small-claims court.
• Class-action waiver. Disputes will be conducted only on an individual basis; you and we waive any right to participate in a class, collective, or representative action, and waive the right to a jury trial.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing legal@entilio.com within 30 days of first accepting these Terms, stating your name and that you wish to opt out.
• Some jurisdictions may not permit parts of this section; where that's the case, those parts won't apply to you.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll take reasonable steps to notify you, such as posting the updated Terms with a new "Last updated" date or notifying you in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms? Reach us at legal@entilio.com, or for general help at support@entilio.com.